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FAQ – Frequently asked questions
Here you will find the answers to the frequently asked questions

I bought a device from your company. How long is the warranty on this product?

We give you 2 years warranty. If you register the device here on the page, we extend the warranty to a total of 3 years.

Who can help me with problems related to the device operation?

Please contact your local sales or service point, our dealers will help you immediately.

Is it allowed to carry the device with the unscrewed clamping mechanism?

Please check your local legal requirements and law.

Is it allowed to use adapters (auxiliary devices) or gunsights (sight units) for hunting on the gun in Germany?

No, the German Weapons Act and the Federal Hunting Act prohibit this. The user is responsible for the application itself.

Is the device usable during the daytime as well?

Yes, you can also search for or watch wild animals as the sensor responds to the radiated heat.

Is it possible to use single-use CR123 batteries in the device?

Yes, but you must keep the “sun” button pressed until the unit is switched on. Keep in mind that single-use batteries have a shorter runtime than our optional Battery Extender.

My device switches off, when it is hanging down on the strap ?

Yes, that is normal. You have activated the StandBy mode. This turns the unit off as soon as you do not use it. When you lift the unit up, it will automatically turn on again.

When it rains the picture looks dull?

Please use the weather-dependent image optimization in the menu of the device and select according to the weather the appropriate mode.

Is it possible to operate/test the device during sunlight?

Yes, but CAUTION. Please use the day filter that is placed on the front of the unit. Sunlight destroys the device sustainably!

Do I need an IR Illuminator?

Depending on the prevailing light conditions, the use of a laser may be necessary. This can be mounted on the outside of the unit. Ask our dealers, they will help you.

I have different outside diameter on my primary optics, do I need different clip-on adapters ?

Yes, please ask our dealers, they will help you.

Warranty & Service
As an owner of a registered device, you will optionally receive an additional year of warranty and simplify the handling for the unlikely event of warranty processing.
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